A DBA of COMPLIANCE ADMINISTRATION LLC

At Admin316, a DBA of COMPLIANCE ADMINISTRATION LLC, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or engage our fiduciary and retirement plan administration services. Please review the full policy details below.

1. Information We Collect

What information is collected when you interact with our website, forms, or services:

Personal Information

• Name, email address, phone number, and physical address
• Opt-in records and timestamps for all communication channels (SMS, email, etc.)
• Organization name, plan details, and retirement plan information
• Authorized representative and contact information

Non-Personal Information

• IP address, browser type, and device information
• Website usage patterns and analytics
• Cookies and similar tracking technologies

Customer Communication Records

• Records of inquiries, consultations, and service requests
• Plan administration correspondence and communications
• Service feedback and documentation

2. How We Use Your Information

This section explains how data is used by Admin316, a DBA of COMPLIANCE ADMINISTRATION LLC:

• Providing retirement plan administration and fiduciary services
• Processing service requests and consultations
• Communicating about your plan, appointments, and compliance updates via SMS or email
• Sending appointment confirmations, reminders, and service notifications
• Maintaining records of your communication preferences and consent
• Enhancing website functionality and user experience
• Ensuring security and fraud prevention

3. SMS Messaging & Compliance

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

SMS Opt-In Details

By opting into our SMS messaging services, you agree to receive text messages related to our fiduciary and retirement plan administration services, including appointment confirmations, compliance reminders, and customer support communications.

Opt-In & Consent

• You will only receive messages if you have explicitly opted in by checking the SMS consent checkbox on our forms
• We maintain timestamped records of all opt-in actions and the specific consent language presented
• We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws
• Consent is not required as a condition of receiving our fiduciary services

Opt-Out Instructions

• You can cancel SMS notifications at any time by replying “STOP” to any message
• Upon sending STOP, you will receive a final confirmation and no further messages will be sent unless you re-opt in
• All opt-out requests are processed immediately

Message Frequency & Content

• Message frequency varies based on your plan administration needs and interactions with our business
• Messages will be directly related to the fiduciary and retirement plan services you have requested
• We do not send promotional content — all messages are transactional and service-related

Help & Support

• Reply “HELP” for assistance or contact us at service@admin316.com or call 361-271-1211
• Customer support is available Monday to Friday, 8am to 5pm CST

Carrier Information

• Standard message and data rates may apply
• Carriers are not liable for delayed or undelivered messages
• Supported carriers include AT&T, Verizon, T-Mobile, and most regional carriers

4. Information Sharing & Disclosure

We do not sell, rent, or trade your personal information. We may share information only with:

Service Providers

• Third-party vendors who assist in our operations (e.g., recordkeepers, ERISA attorneys, payroll providers)
• SMS aggregators and providers solely for delivering messages you have consented to receive
• All service providers are contractually obligated to maintain confidentiality and security

Legal Compliance

• If required by law, ERISA regulations, DOL requirements, or legal process
• In response to valid law enforcement requests or court orders

Business Transfers

• In case of mergers, acquisitions, or sale of assets — your data remains protected under the terms of this policy

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

5. Data Security

The following data security practices are in place to protect your personal information:

• Encryption of sensitive data in transit and at rest
• Secure access controls and authentication mechanisms
• Regular security assessments and updates
• Employee training on data protection and ERISA confidentiality requirements
• Breach notification protocols in accordance with applicable laws

Despite these measures, no method of transmission over the Internet is 100% secure. We strive to use commercially acceptable means to protect your personal information.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to analyze site traffic, remember your preferences, improve website functionality, and measure the effectiveness of our services. You may control cookies through your browser settings. Disabling cookies may limit certain features of our website.

7. Your Rights & Choices

User rights include the ability to:

• Access, update, or delete your personal information
• Opt-out of SMS messages by replying “STOP”
• Opt-out of email communications by clicking “unsubscribe”
• Request information on how we process your data
• Withdraw consent at any time for future communications

To exercise these rights, please contact us using the information in Section 10.

8. Third-Party Links

Our website may contain links to third-party websites, including recordkeeper platforms and regulatory resources. We are not responsible for their privacy practices. This Privacy Policy applies only to information collected by Admin316, a DBA of COMPLIANCE ADMINISTRATION LLC.

9. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or applicable regulations. The latest version will always be available on our website with the effective date.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

Admin316 — A DBA of COMPLIANCE ADMINISTRATION LLC

Phone: 361-271-1211

Email: service@admin316.com

Website: https://admin316.com

Address: 4639 Corona Drive, Suite 26, Corpus Christi, TX 78411

Hours: Monday to Friday, 8:00 AM to 5:00 PM CST

By using our website and services, you consent to this Privacy Policy.